![]() ![]() I would seriously consider other options for picking this one. We regularly joke about the frustrations this software has brought us. I would not recommend this program for the cost and the overall frustrating experience that I and my team have had. This not my area, but I'm surprised there is not a faster plug and play API built for Salesforce.Īlthough there has been a great benefit in the opportunity to reach students via text. The syncing with Salesforce appears to have been a bit cumbersome. Submitting a form for scheduled texts that explicitly requiring lists be uploaded before scheduling, requires the user to designate the send list or criteria, requiring Gif upload no more than 500kb, etc will eliminate the gray areas in which most error occur. ![]() This was in large part due to miscommunication. Example of user error: We recently sent out a text that went to the wrong this. I also find the fact that I have to work with Word Documents back and forth odd (feels cheap)- I would think there could/should be some sort of form submission with required fields to set up a text. I would like greater summary details for my texts. I also do not find the reporting to be very robust. I see that something is scheduled in my message calendar, but I can't confirm to whom this is being sent. I wish there was a better way to review scheduled texts (preview feature with real contact). The quick message is the best part of this - and I appreciate that you all are focusing on updating it often to make it so easy to use. My favorite part of the platform is how basic it is - upload a list, set the fields accordingly, good to go. Ability to mass text! Another touch point for our admin counselors to communicate. ![]()
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